DATARAVEN SUPPORT

How can we help?

A question before you start, or something you need a hand with? Get in touch.

Send us a message

We'll reply by email, usually within one business day. No account needed.

Prefer email? support@dataraven.ai

A few useful answers

Start here, or ask us directly.

Before you start

Do I need to connect every data source?

No. Start with one data source. DataRaven reads it on its own, and once you connect a second it starts reading them together. Each one you add makes the read sharper.

How much does DataRaven cost?

The Free plan is free for as long as you use it: 2 data sources, Cross Data Analysis 4 times a month and manual syncing, with no credit card. Starter is $59 a month and Pro is $129 a month, with about 20% off when billed yearly. Your first paid subscription starts with a 14-day free trial, and you can cancel at any time. Enterprise pricing is by conversation. Not sure which plan fits? Tell us about your setup.

Can my team use it?

Yes. Starter includes 2 seats, Pro 5, and Enterprise 10. The account owner invites teammates from the Team page and chooses what each seat can see, such as Salesforce data or financials. Each person's chats stay private to them.

Is DataRaven a fit for my business?

Tell us which data sources you use and what decisions you want help with. We can talk through whether DataRaven covers the data you need.

Connections & data

My Google property isn't listed.

First check that you connected the Google account you normally use to access that property. If it is still missing, tell us which data source and property you expected to see.

Why do the numbers differ between sources?

Sources can use different date ranges, time zones, attribution rules, and definitions. Check the reporting period and last sync first. If a result still looks wrong, send us the page and the figures you're comparing.

What does DataRaven access, and can it change anything?

DataRaven reads reports and records; it never edits campaigns, listings, products, or CRM records. Where a source offers a read-only permission, such as Google Analytics, Search Console, and Shopify, we request only that. Access tokens are encrypted at rest, and you can disconnect any source from Settings → Data Sources at any time, which removes the stored tokens. Our Privacy Policy has the details.

What should I include in a bug report?

The page you were on, what you tried, what happened, and any error text. Include your browser and approximate time. You can send a cropped, redacted screenshot by email.

Your account

I can't sign in.

Try the password reset option on the login page. If you're still stuck, contact us using the email address associated with your account. You don't need to sign in to ask for help.

How do I cancel my subscription?

Open My Plan in the app (dataraven.ai/my-plan) and choose Manage billing. The secure billing portal lets you cancel at any time. You keep access until the end of the period you've paid for, then the account moves to the free plan. Nothing is deleted.

How do I delete my account?

Cancel any active subscription first, then choose Delete account at the bottom of the My Plan page. Deletion is immediate and permanent: your profile, connected-source tokens, synced data, chats, and uploaded files are all removed. If you only want to stop syncing one source, disconnect it from Settings → Data Sources instead.